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FAQ

Using BOBBY

How to use BOBBY?

Make sure to follow the next 4 steps precisely:

  1. SET IT UP: Place your baby safely in the baby car seat and the car seat on a hard surface. This will help later
  2. TURN IT ON: Press and hold the on/off button for 2 seconds. BOBBY’s LED lights will start to blink
  3. POSITION BOBBY: Slide BOBBY under the baby car seat, either from the front or the back, until they touch
  4. PUSH IT: Push your baby car seat down until BOBBY is pressed and let go

NOTE: BOBBY needs to be in direct contact with the plastic base of the car seat to create a natural rocking motion. If fabric or other material obstructs the plastic base the car seat may slip or move.

VIDEO TUTORIALS

Watch the “How to use BOBBY” video to see how to use your baby car seat:

(we continually test more baby car seats. If yours is not in the list it doesn’t mean it’s not compatible. Just write us to contact@bobby.baby, so we can give you the latest information or test together with you)

ABC Tulip

Axkid Modukid Infant

Britax Römer Baby Safe Plus SHR II

Bugaboo Nuna Turtle

Cybex Aton

Cybex Aton 5

Cybex Cloud i-Size

Hauck Comfort Fix

Hauck iPro

Joie i-Gemm

Maxi-Cosi Cabrio Fix

Maxi-Cosi Citi

Maxi-Cosi Coral

Maxi-Cosi Pebble

Peg Perego

When can BOBBY help you?

Use BOBBY whenever and wherever you need it, both at home and on the go. Just make sure to use it in sessions of 30 minutes only.
As parents ourselves, we experienced many situations in which we really needed BOBBY. For example at the doctor, at a café, during a call, when waiting to board an airplane or for a short yoga session.

Watch the videos below – Attention: they are super funny!

  • While doing yoga
  • While reading
  • While getting ready
  • While cleaning
  • While making coffee
  • While working
  • While taking a shower
  • While unpacking the groceries

Can I adjust the rocking speed?

You can adjust the power and speed of BOBBY if needed.

To do so just press the – or + buttons

How long does BOBBY’s battery last?

BOBBYs battery lasts differently depending on the power level set:

  • Level 1: 12 thirty minute sessions (total of 6 hours)
  • Level 2: 7 thirty minute sessions (total of 3.5 hours)
  • Level 3: 6 thirty minute sessions (total of 3 hours)
  • Level 4: 5 thirty minute sessions (total of 2.5 hours)

What do the lights mean?

BOBBY’s lights will show different functions depending on how you are operating it:

  1. STARTING UP: When BOBBY starts up the LED lights will turn on one by one
  2. STANDBY: When not rocking the battery level is shown
  3. BOUNCING: While bouncing, BOBBY will show its power level (1 to 4) blinking every time it pushes up
  4. EXTERNAL CHARGING: While charging your device, BOBBY will show the battery level. Do not charge your device while BOBBY is bouncing

At what age can a baby use BOBBY?

BOBBY is safe to use with babies 3 months and older.

Is the rocking motion safe?

Yes. BOBBY is designed to work with the natural oscillation of your baby’s car seat to create a gentle rocking motion. Similar to being held by mom or dad.

How can I increase the battery life?

Use BOBBY at the lowest power level.

Why is there a 30 minute timer on BOBBY?

All baby bouncers should be used for short periods of time. While using Bobby, it is recommended to keep your baby in the car seat for 30 minutes or less. BOBBY will turn off automatically after 30 minutes to keep your baby safe.

Can I use BOBBY with my home rocker?

Yes, you can use BOBBY with any bouncer. Just make sure to place Bobby underneath the bouncer on a flat surface.

Troubleshooting BOBBY

BOBBY looses contact with the baby car seat

Make sure you place BOBBY on a flat surface. Avoid wet or slippery surfaces and carpets. Adjust the baby car seat handles up and down for a better contact point.

Bouncing speed is too fast or too low

You can adjust the power of your BOBBY if needed. To do so just press the – or + buttons. Adjusting the placement of BOBBY also changes the bouncing frequency.

BOBBY stops bouncing

The 30 minute timer automatically switches BOBBY off. Don’t immediately turn BOBBY on again. It is not recommended to leave your baby for more than 30 minutes in the car seat.

If BOBBY stopped rocking because the baby car seat slipped, place BOBBY again in the original position under the baby car seat.

Reset your BOBBY

If for some reason your BOBBY seems to have stopped working, is stuck or frozen, you can reset it by pressing the reset button.

Orders and shipping

To which countries do you ship?

We deliver to the whole European Union, Switzerland and the UK.

How long does it take to receive my BOBBY?

Our fulfillment center is in Germany. We use DHL for shipping both within Germany and the European Union.

If you live in Germany, delivery typically takes 1-3 business days.

Within the European Union, delivery is typically within a week.

If you live in Switzerland delivery should also take a week. Import duties, VAT and shipping expenses are included in the price.

How do I track my order?

You will receive your tracking number within 24 hours via email, unless otherwise directed on the order page due to current stocking.

Payment

Which payment methods do you accept?

We accept the following payment methods (it can vary depending on the country you are located):

  • Credit and debit cards (VISA, Mastercard, Maestro and American Express)
  • PayPal
  • SOFORT Banking
  • SEPA bank transfer
  • Giropay
  • Apple Pay
  • eps-Überweisung
  • iDEAL

What about VAT, shipping costs and import duties?

VAT is included in the price already for all customers in the European Union and in Switzerland.
You will see the cost breakdown during checkout

How do I redeem a voucher or discount code?

It’s very easy. You can redeem your gift card during the checkout. To do so just follow the next 3 steps:

  1. Add a BOBBY to your cart
  2. From the cart, proceed to the checkout
  3. Write your gift card code on the first page of the checkout (Information) and press Apply

Returns

What is your return policy?

You can find our return policy here

How can I return BOBBY?

If you qualify for a return please contact us at contact@bobby.baby. We will then send you an email with further steps, including a return label you can place on the package to send it back

How and when do I get my money back?

It usually takes 10 work days to process your return and make the refund, after it has arrived in our warehouse. You will get the money back using the same payment method you chose during purchase