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Refund Policy

Right to withdraw

You have the right to withdraw from this contract within fourteen days without within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a Third party named by you, who is not the carrier, has taken possession of the goods. 

In order to exercise your right of cancellation, you must either send us, 1st Baby GmbH, by post

Postfach 120814
10623 Berlin

or by e-mail to: contact@bobby.baby a written notification of your cancellation. 

To meet the cancellation deadline, it is sufficient for you to notify us of the exercise of the

cancellation right before the cancellation period expires.

Withdrawal form

Consequences of the cancellation

If you cancel this contract, we will refund all of your payments, including delivery costs (excluding the additional cost that may have occurred in case you chose a different type of delivery than the one we offer) , immediately and at the latest within fourteen days from the day on which the notification of your cancellation of this Contract has been received by us. We use the same means of payment for this repayment that you used in the original transaction, unless something else has been expressly agreed with you; in no case will you be charged with extra charges for  this repayment. 

We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier. You have to return the goods immediately and in any case within fourteen days at the latest from  the day on which you notified us of the cancellation of this contract in original packaging . The deadline is met if you send off the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if the loss of value did occur while the goods have been handled in a way that was not necessary in order to check the nature, properties and functionality.

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